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A Disappointing Pre-Operative Assessment Experience Using Gibbs' Model (Consuela Caruntu)

  Reflective Essay: A Disappointing Pre-Operative Assessment Experience Using Gibbs' Model 1. Description On June 25, 2025, I attended a pre-operative assessment at Spire London Hospital for gallbladder removal surgery. I had been experiencing severe and ongoing symptoms for months, which had been confirmed by my GP as being caused by gallstones. I expected this appointment to be straightforward, focusing on finalising my surgery. However, during the assessment, the consultant informed me that I did not appear to have “typical gallstone symptoms” and described my previous scan as “mediocre.” Despite my clear and repeated explanations of the discomfort I had been experiencing, no further tests, scans, or referrals were offered. The consultant made the decision to cancel my surgery based purely on this brief conversation and my old scan. I was sent home without any treatment plan, further investigations, or guidance on what to do next. 2. Feelings Initially, I felt shocked and c...

Understanding Communication Issues in Health and Social Care

  "The biggest communication problem is we do not listen to understand. We listen to reply." – Stephen R. Covey 👋 Welcome to Our Blog! This blog is a collaborative space where we explore real communication challenges in the world of health and social care . Whether you're a nurse, social worker, support worker, student, or caregiver, communication plays a central role in everything you do — from delivering care, to offering emotional support, to coordinating with professionals. We created this blog to share our personal experiences , raise awareness , and reflect on how communication impacts people’s lives — especially in care settings where clarity, empathy, and trust are essential. 💬 Why This Topic? In health and social care, poor communication can lead to: Misunderstandings between professionals and patients; Delayed or inappropriate care; Emotional distress or lack of trust; Conflicts between team members or between staff and families. We often...